Terms of business

Who are we?
Autovettura Ltd are a Used Car Dealer based in the North East of the UK.
Our friendly team are on hand to support you within this journey and are on hand to answer any questions you may have.
Our aim is to provide you with the best service, best possible vehicle for your needs, and if applicable, try to obtain the best financial acceptance to fit your circumstances.
Treating Customers Fairly (TCF) is a core part of our culture and we are committed to ensuring you receive a product suitable for your needs and circumstances.
Contact us
Should you have any questions on a particular vehicle, in regards to a finance application or anything at all, please use the below details to contact us!
E: info@autovettura.co.uk
T: 07537 123392
P: Beaumont House, Redburn Road, Newcastle Upon Tyne, Tyne And Wear, NE5 1NB
Regulation
Autovettura Ltd is a firm registered within England and Wales, company number 12604706.
We are an Appointed Representative of LUV Financial Solutions Ltd, a firm authorised and regulated by the Financial Conduct Authority, firm reference number 631264. Our firm reference number is [FCA No.]
We act as a credit broker, not a lender and work with a panel of brokers/lenders to try to assist you.
You will not be charged a fee for using our services; however, we must inform you that we may receive a commission payment from the broker we introduce your information too. This will not impact the rate offered to you.
We will never provide you with a recommendation or advise you on certain products, however, we or our brokers/lenders will provide you with all the information required to assist you in making an informed decision.
Finance Options
In order to assist you with obtaining vehicle finance, your details will be passed over to lenders/brokers with whom we work with.
Our lending panel, in order to assess your credit worthiness, will check your information with credit reference agencies, and potentially fraud prevention agencies.
They will also use the information that you have provided us to assist them in assessing your current status and affordability.
Please note that we cannot guarantee an acceptance and all potential finance is subject to terms and status.
Before entering into any agreement, you should ensure you have fully read and understood the agreement you are considering.
We encourage you to take the time needed to read through any documentation provided, and please do ask any questions you may have.
Affordability
It is extremely important that you look into finance options that are suitable for your current (and potential future) financial situation.
Our team will go over all your details to ensure we have the correct information to pass onto our lending panel, who will then try to verify the information. However, please note that evidence of your income may be requested.
If you are aware or suspect that your financial position will change in the future, you must inform us.
Your credit rating could be adversely affected if you do not make payments when due.
Complaints
If you wish to make a complaint, please do contact us using the contact information above.
For full information on how we handle complaints, please see our complaints procedure [LINK].
Your Information
In order to process your application, you will need to provide us with some of your personal information. We pride ourselves on handling your information in the most secure and professional way we can.
Your data will not be processed without your explicit consent for us to do so, therefore if you do not wish for your application to be processed, we kindly ask that this is not submitted.
As mentioned above, your information will be passed over to our lender network in order to try to obtain you a finance acceptance. Whilst we have assessed the lenders we work with; we have included their information within our privacy policy so you can fully research how they will use your information.
For further detail on how your information is used by us and who it will be shared with, please view our privacy policy.
Our ICO number is ZA763102.